Service Information

Nature of Service

North London Community Care Agency is able to provide practical help with daily activities and personal care. NLCCA has contracts with Nightingale Training & Brokerage Services and has staff trained to provide support and care for the following: Dementia – Learning disabilities –Personal Care – Physical Disabilities-Sensory impairments- Caring for Adults under 65yrs -Caring for adults over 65yrs.

Service Users Rights NLCCA promotes a way of life for Service Users, which permits them to enjoy, to the greatest possible extent, their rights as individual human beings. The principles of good care are fundamental to our work. The Service User has a right to know how services shall be provided, who shall provide them, how flexible they may be and what resources are available.

The Service User has a right to ask about the quality of service provided and for their views to be recorded, and if necessary, acted upon.

The Service User has the right to make a formal complaint against NLCCA Management or its staff. There is a procedure and guidelines for this purpose.

The Service User has the right to be attended to by care staff that have undergone training.

The Service User has a right to be an advocate and if required an interpreter.

The Service User has a right for this statement of purpose to be respected and to be reviewed in the event of new legislation.